Speakerbus’ third release of software for the iTurret (V1.11) provides functional enhancements for users and Avaya Aura certification.
This upgrade enhances the handling of calls on the iTurret by improving the user’s ability to manage high call flow with enhancement of dynamic keys and barge-in (conference) indication.
Dynamic keys previously provided a prioritised queue of incoming calls to the user. The enhancement now enables the dynamic keys to be programmed to monitor incoming and held calls selectively. When iTurret users hold callers, these can now automatically be placed within a prioritised; held queue allowing other iTurret users to retrieve these calls immediately. Customers already utilising this feature feel this has improved the call flow amongst their heaviest users.<!--more-->
Barge-in indication has been implemented using Avaya SIP messaging to provide iTurret users and Avaya phone set users with a live count of the number of participants who are in conference or ‘barged’ on a line. This enables users to manage the call more effectively and make real time decisions on the use of the line privacy features on iTurret.
Release v1.11 is the last planned release prior to the major enhancements arriving in V1.2 in the summer of 2010. John Graves – iTurret Product Manager for Speakerbus stated ‘while we are continuing our strategic developments on the iSeries platform, these incremental enhancements provide valuable customer focussed capabilities in a timely manner and demonstrate our commitment to working in partnership with the iTurret customer base’.